We want you to be completely satisfied with your purchase from IGTV.Store. If for any reason you are not happy with your order, please review our return and refund policy below:
Returns
- You may return most new, unopened items within 30 days of delivery for a full refund.
- To be eligible for a return, items must be in their original condition and packaging.
- Please contact our customer service at support@igtv.store to initiate a return and receive return instructions.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 7 business days.
- Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).
Exchanges
- We do not offer direct exchanges. To exchange an item, please return the original purchase and place a new order.
Non-Returnable Items
- Opened, used, or damaged products are not eligible for returns.
- Items marked as final sale or clearance are non-returnable.
Shipping Returns
- Customers are responsible for return shipping costs unless the item is defective or we made a shipping error.
Need Help?
If you have any questions or need assistance with your return, please email us at support@igtv.store.
Thank you for shopping with IGTV.Store. Your satisfaction is our priority.